Terms and Conditions
Terms and Conditions of the GR-7.EU Online Store
outlining, among others, the rules and regulations for concluding sales contracts (agreements) through the intermediary of the store, including the most important details about the Seller, the store and the Consumer rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical requirements
§ 4 Purchasing from the Store
§ 5 Payments
§ 6 Execution of the order
§ 7 Right of withdrawal
§ 8 Exceptions to right of withdrawal
§ 9 Complaints
§ 10 Personal data
§ 11 Disclaimers
Appendix 1: Form template for agreement withdrawal
§ 1 DEFINITIONS
Business days –Monday through Friday, except for public holidays.
Account – a free function of the Shop (a service provided online) regulated by separate terms and conditions by means of which the Buyer can set up their individual Account in the Store.
Consumer – a natural person within the meaning of the Civil Code and a natural person concluding with an entrepreneur a legal transaction that is not directly related to their business or professional activity.
Buyer – any entity buying from the Store.
Terms and Conditions – these Terms and Conditions herein
Store – GR-7 online store as run by the Seller at the address https://gr-7.eu/
Seller – GR-7 Sp. z o.o. with their registered office at ul. Zmyślanka 18, Opatówek (postal code 62-860), Poland, entered into the Register of Entrepreneurs as kept by the District Court in Poznań – Nowe Miasto i Wilda in Poznań, The 9th Commercial Section of the National Court Register, under KRS number 0000669572, REGON (Polish Business Identifier): 366852082, NIP (Tax Id. No.): 9680983577; e-mail address GR-7: info@gr-7.eu, hotline: +48 572 507 640
§ 2 CONTACTING THE SELLER
1. Postal address: GR-7 Sp z o.o. Zmyślanka 18, 62-860 Opatówek, Poland.
2. E-mail Address: info@gr-7.eu
3. Telephone: +48 572 507 640
4. Address to ship goods under complaint (in case of withdrawal from agreement): GR-7 Sp z o.o.ul. Zmyślanka 18, 62-860 Opatówek, Poland.
5. Address to ship goods under complaint: GR-7 Sp z o.o. Zmyślanka 18, 62-860 Opatówek, Poland.
§ 3 TECHNICAL REQUIREMENTS
1. Proper operation of the Store requires:
• a device used to access the Internet
• a web browser supporting JavaScript and cookies.
2. If you want to place an order with the Store, in addition to the requirements set out in Clause 1, you need to have an active e-mail account.
§ 4 PURCHASING FROM THE SHOP
1. The prices of goods as shown in the Store are the total prices for the goods, including VAT.
2. The Seller hereby emphasizes that the total price of the order consists of the price for the goods and, if applicable in a given case, the costs of delivery of the goods specified in the Store.
3. You must add the selected product to the shopping cart in the Store.
4. Next, the Buyer selects the mode of delivery of the goods and the mode of payment for their order from those available in the Store, as well as provides the data essential to execute the order placed.
5. The order is placed at the moment of confirmation of its content and acceptance of the Terms and Conditions by the Buyer.
6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
7. The Seller shall provide the Buyer with a confirmation of concluding the sales contract in a durable medium at the time of delivery of the goods at the latest.
8. In order to make a purchase in the Store, you need to register in the Store, i.e. create an Account there. You can also buy without logging in.
9. Rebate codes are applicable to retail prices. Rebate codes cannot be combined/added up.
§ 5 PAYMENTS
1. You can pay for the order placed, depending on the Buyer’s choice:
a. By transfer to the Seller’s bank account.
b. Using the payment platform:
– Przelewy24, card
2. If you choose to pay using the Przelewy24 Payments payment platform, Autopay S.A. is the entity providing online payment services.
3. Payments by payment cards are made by the operator: Autopay Spółka Akcyjna, 6 Powstańców Warszawy Street, 81-718 Sopot, Poland KRS (Register no.)0000320590, NIP (Tax Id. No) 5851351185, REGON (Polish Business Identifier) 191781561.
4. If the Buyer chooses to pay in advance, the order must be paid for within 7 calendar days from the date of placing the order.
5. The Seller informs that in the case of some payment methods, due to their specific nature, you can pay for the order using such method only immediately after placing the order.
6. By way of making a purchase in the Store, the Buyer accepts the use of electronic invoices by the Seller.
7. The Seller will issue and send an electronic invoice within 72 hours from the receipt of the Order. The invoice will be made available to the Buyer by e-mail sent to the e-mail address specified by the Buyer. If the Buyer made a purchase using a registered Account in the Store, the invoice will also be assigned to their Order in the “Order history and details” section.
§ 6 EXECUTION OF THE ORDER
1. The Seller undertakes to deliver the goods without defects.
2. When the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after it has been paid for.
3. If the Buyer chooses the method of payment by bank transfer or payment card, order processing time (lead time) is calculated from the date when the Seller’s bank account or settlement account is credited.
4. In the event when the Buyer has purchased goods with different lead times within one order, such order will be executed within the time limit equal to the longest lead time of the goods being purchased.
5. The goods are delivered to the territory of the Republic of Poland and selected European countries.
6. As a rule, goods purchased from the Store are delivered via the DPD courier company.
7. An order placed on a business day before 9:00 a.m. is shipped the same day. Each one made after the above specified time is shipped the next business day. In the case of Orders placed on non-working days – the lead time is calculated from the next business day. An order shall be transferred for immediate processing only after it has been paid correctly. In the event of an increased number of orders from the store, the Seller reserves the right to ship the goods within a few working days.
8. We hereby advise that rebate codes and various promotions cannot be used in conjunction with each other. When placing an order, you can use one rebate code – one promotional campaign.
§ 7 RIGHT OF WITHDRAWAL
1. The Consumer has the right to withdraw from the agreement concluded with the Seller through the intermediary of the Store, subject to § 8 of the Terms and Conditions, within 30 days without stipulating any reason.
2. The deadline for withdrawal from the agreement expires after 30 days from the date:
a. when the Consumer came into possession of the goods or when a third party other than the carrier and indicated by the Consumer came into possession of the goods.
b. when the Consumer came into possession of the last item or when a third party, other than the carrier and indicated by the Consumer, came into possession of the last item in the case of a contract obliging the transfer of ownership of many items that are delivered separately.
c. of concluding a contract – in case of a contract for the supply of digital content.
3. The Consumer may exercise the right to withdraw from the agreement only on condition they inform the Seller, using the data set forth in § 2 of the Terms and Conditions, about their decision to withdraw from the agreement by means of an unambiguous statement (e.g. a letter sent by post or information provided by e-mail).
4. The Consumer is obliged to use the form template for withdrawal specified at the end of the Terms and Conditions and provide the Seller with a proof of purchase in the form of a scan or photo.
5. In order to comply with the deadline for withdrawal from the agreement, it is sufficient for the Consumer to send information pertaining to the exercising of their right to withdraw from the agreement before the expiry of the deadline for withdrawal.
6. The Consumer has the right of withdrawal only in relation to complete, undamaged and unused products.
7. If the shipment or its contents are damaged or incomplete – you mut immediately report this to the Seller (suggested route) or directly to the carrier. Such report should include a description along with photo documentation. A complaint in this respect can be filed with the carrier within 7 days of receipt of the shipment.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
1. In the event of withdrawal from the concluded agreement, the Seller shall reimburse the Consumer all payments as received from them, including the costs of delivering the goods to the Consumer (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately and in any case no later than 14 days from the date when the Seller was informed of the Consumer’s decision to exercise the right to withdraw from the agreement.
2. The Seller shall make a refund payment using the same payment methods used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case the Consumer will not incur any fees in connection with this refund.
3. The Seller may withhold payment until the goods are received or until proof of return is provided to the Seller, whichever occurs first.
4. The Seller request that the goods should be returned to the following address: GR-7 Sp z o.o. Zmyślanka 18, 62-860 Opatówek, Poland, immediately, and in any case no later than 14 days from the date when the Consumer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
5. The Consumer bears the direct costs of returning the goods.
6. The Consumer shall be liable only for any reduction in the value of the goods resulting from the use of the goods in a manner other than the essential one to ascertain the nature, characteristics and functioning of the goods.
7. If the goods cannot be sent back by post using usual way, due to their nature, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated costs by the Seller in the description of the goods in the Store or when placing an order.
8. In the event when there is a need to return funds for a payment card transaction made by the Consumer, the Seller will make a refund to the bank account assigned to the payment card.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
1. The Consumer shall not have the right to withdraw from a distance-made contract in relation to the contract:
a. in which the object of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to meet the Consumer’s individualized needs.
b. in which the object of the service is an item that is perishable quickly or has a short shelf life.
c. in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.
d. in which the object of the service are things which, after delivery, due to their nature, are inseparably connected with other things.
e. in which the object of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery.
f. for the supply of newspapers, periodicals or magazines, except for a subscription contract.
g. where the price or service varies from fluctuations in the financial market beyond control of the entrepreneur, and those which may occur before the expiry of the withdrawal period.
h. for the supply of digital content not recorded on a tangible medium, if the performance of the service commenced with the express consent of the Consumer before the expiry of the deadline for withdrawal from the agreement and after the entrepreneur informed them about the loss of the right to withdraw from the agreement.
2. The right to withdraw from a distance-made contract shall not be vested in an entity other than the Consumer.
§ 9 COMPLAINTS
1. In the event of a defect of the goods, the Buyer has the right to make a complaint of the defective goods pursuant to the warranty or guarantee as regulated in the Polish Civil Code, in the event when the guarantee has been given.
2. By way of claiming the warranty, the Buyer may, on the terms and within the time limits specified in the Polish Civil Code:
a. submit a declaration on price reduction
b. in the case of a material defect – submit a declaration of withdrawal from the agreement
c. demand that the item be replaced with one free from defects
d. demand that the defect be rectified
3. The Seller requests that complaints on the basis of the warranty should be made and sent to the postal or electronic address indicated in § 2 of the Terms and Conditions.
4. In the event when it is necessary to deliver the complained goods to the Seller in order to consider the complaint, the Buyer undertakes to deliver the goods to the address of GR-7 Sp z o.o. Zmyślanka 18, 62-860 Opatówek, Poland.
5. If an additional warranty has been granted for the goods, a note about it, as well as its conditions, are available in the product description in the Store.
6. Complaints regarding the operation of the Stor should be sent to the e-mail address specified in § 2 of the Terms and Conditions.
7. A complaint will be considered by the Seller with a period up to 14 days.
OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES
1. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may make use of, among others, the following:.
a. mediation conducted by the Provincial Inspectorate of Trade Inspection having jurisdiction over the area, to which a request for mediation should be filed. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://www.uokik.gov.pl/wazne_adresy.php#faq595
b. assistance of the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be filed. As a rule, the procedure is free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c. free assistance of the municipal or district consumer ombudsman.
d. the ODR online platform available at: http://ec.europa.eu/consumers/odr/.
§ 10 PERSONAL DATA
1. The Seller is the administrator of the personal data provided by the Buyer when using the Store.
2. The Buyer’s personal data is processed mainly on the basis of a contract (agreement) and for the purpose of its performance, in accordance with the principles set out in the General Data Protection Regulation (GDPR) of the European Parliament and of the European Council (EU). Detailed information on the processing of data by the Seller is included in the privacy policy posted in the Store.
§ 11 DISCLAIMERS
1. It is forbidden for the Buyer to provide illegal content.
2. Each order placed in the Store constitutes a separate sales agreement and requires a separate acceptance of the Terms and Conditions. The contract is concluded for a time and purpose of execution of the order.
3. Agreements concluded pursuant to these Terms and Conditions shall be made in the Polish language.
4. In the event of a possible dispute with a Buyer who is not a Consumer, all matters shall be considered by the court having jurisdiction in the area of the Seller’s registered office.
5. None of the provisions of these Terms and Conditions shall exclude or in any way limit the Consumer’s rights arising from the legal regulation.
6. The provisions relating to the goods and the sale agreement shall apply to the digital content and the contract for the supply of digital content, accordingly, unless otherwise regulated in these Terms and Conditions.
Appendix no. 1 to the Terms and Conditions
Below you will find a form template for agreement withdrawal
